CUSTOMER
EXPERIENCE
ENGINE
Increases Sales. Verifiable.
DIGITAL ASSISTANCE
The sensalytics CX Engine determines the behavior of your visitors, classifies them and informs your staff exactly when your visitors need advice.
CUSTOMER COMES FIRST
Stationary retail is defined by on-site advice and experience. Through anonymous tracking, the CX Engine determines the best possible time for the consultation.
HIGHER EFFICIENCY
With the CX Engine you achieve the perfect balance between advice and other tasks in the branch. sensalytics helps your colleagues to find the perfect time between customer service and other activities.
HEATMAPS & ANALYTICS
With the powerful sensalytics analytics platform you evaluate the increase in efficiency and conversion rate.
INCREASE AND MEASURE THE CONVERSION RATE
The sensalytics CX Engine serves your colleagues on the floor as a PERSONAL DIGITAL ASSISTANT. Connected 3D sensors track your visitors IN REAL TIME AND ANONYMOUSLY. Thanks to visitor classification, you always know which phase of the CUSTOMER JOURNEY your visitors are.
sensalytics INFORMS YOUR EMPLOYEES in real time about interested customers, high rush, long queues and breathers.
OBJECT-RULE-ENGINE: THE INTELLIGENCE BEHIND
The Object Rule Engine (ORE) is based on raw data from our smart 3D sensors, which can be stitched together to cover and monitor an almost infinite area. These sensors record all movements of your visitors - to the nearest centimeter and second. Logical zones and entry lines are used to structure these movements. The object rule engine operates on this data.
With simple path and duration values, you can now individually and at any time - also retroactively - determine how a visitor should be classified or grouped.
The ORE by sensalytics turns the walking paths of your customers into reliable and meaningful figures. So you get clarity in the usual “visiting noise“. Detailed information can finally be clearly assigned.
BE INFORMED AT THE RIGHT TIME
The intelligent sensalytics CX engine informs your staff about what is happening in the shop via existing communication systems or the sensalytics app.
You define how and when a staff member will be informed.
This relieves your staff, increases customer satisfaction and sales!
ANALYTICAL PLATFORM: TO MEASURE SUCCESS
Use the powerful analytics platform from sensalytics and evaluate the increase in efficiency, the increase in sales and frequency data using heat maps and dashboards.
Use these insights for marketing budgets and personnel planning. Measure the success of new products and test the restructuring of your retail space.
ROI, BREAK EVEN, PAYBACK
The sensalytics CX Engine is not just about measuring the conversion rate. It is about increasing sales. The unique selling point of your stationary retail space is the on-site advice and experience.
Stationary retail is an important part of the customer journey in the purchasing process of your customers.
The CX engine demonstrably strengthens this unique selling proposition. We would be happy to create your individual ROI model for you to be sure when and to what extent the CX Engine will increase your sales.
THE SENSALYTICS PACKAGE
sensalytics is a combination of sensors, such as people counter, and software. The sensors are easily installed at the location. From then on, these sensors provide data in real-time to the sensalytics system. You can access these data, the nicely presented figures and diagrams via a comfortable web portal or mobile apps.
SENSORS
EASILY INSTALLED
LOW-MAINTENANCE OPERATION
READY FOR IMMEDIATE USE
PLATFORM
INTUITIVE AND POWERFUL
REAL TIME DATA
ACCESS FROM PC, TABLET AND SMARTPHONE